Privacy Policy

Effective Date: March 1, 2026 | Last Reviewed: March 1, 2026

Westside Dental Studio ("we," "us," or "our") is committed to protecting your privacy both online and in our office. This Privacy Policy describes how we collect, use, and protect information gathered through our website at westsidedentalstudionv.com, including any contact forms, online booking tools, and digital communications. It also explains how this policy interacts with your rights under the Health Insurance Portability and Accountability Act (HIPAA), which governs protected health information collected as part of your dental care.

If you are a patient looking for information about how your medical and dental records are used and protected in our office, please refer to our separate Notice of Privacy Practices, available at the front desk or upon request by calling (775) 686-6029.

1. Information We Collect

We collect two categories of information through our website:

‍a) Information You Provide Voluntarily. This includes your name, phone number, email address, and any message content submitted through our website contact form, appointment request tools, or email communications. You are not required to provide this information to browse our site.

‍b) Information Collected Automatically. When you visit our website, certain technical information is collected automatically, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This information is collected through cookies and third-party analytics tools (see Section 4).

‍Important Notice Regarding Health Information
‍Our website contact form and online booking tool are not HIPAA-secure channels. Please do not submit sensitive health or dental information through these forms. If you have a health-related question or concern, please contact us directly by phone at (775) 686-6029 or by visiting our office at 620 Humboldt Street, Reno, NV 89509.

2. How We Use Your Information

We use the information collected through this website to:

• Respond to your inquiries, appointment requests, and other communications
• Send you appointment reminders, confirmations, and follow-up communications
• Notify you of specials, new services, or changes to this Privacy Policy (where you have not opted out)
• Improve our website content, usability, and patient experience
• Comply with applicable legal obligations
• Protect the security and integrity of our website and systems

We will not use your information for purposes beyond those listed above without first obtaining your consent. We will never sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.

3. Sharing of Information

We are the sole owners of information collected on this site. We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:
‍
• Service Providers and Business Associates: We may share information with trusted vendors who assist in operating our website and delivering services (e.g., our online booking platform, analytics providers, email systems). These vendors are contractually required to handle your information securely and only for the specific purpose for which it was shared.
• Legal Requirements: We may disclose information when required by law, court order, subpoena, or government regulation.
• Safety: We may disclose information to prevent or respond to an imminent threat to health or safety.

4. Third-Party Integrations

Our website uses the following third-party tools and platforms:

‍• Online Appointment Booking (FlexBook): We use FlexBook (flexbook.me) to manage online appointment scheduling. When you book through our website, you will be directed to FlexBook's platform, which collects your name, contact information, and appointment details. FlexBook operates under its own privacy policy, which we encourage you to review at flexbook.me. The information you provide through FlexBook is shared with our office for scheduling purposes only.
• Website Analytics: We use analytics tools (including Google Analytics) to understand how visitors interact with our site. These tools collect anonymized data such as page views, session duration, device type, and geographic region. This data does not identify you personally. Google's privacy practices are described at policies.google.com/privacy. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
• Website Platform (Webflow): Our site is hosted on Webflow. Webflow may collect technical data related to site hosting and performance. See Webflow's privacy policy at webflow.com/legal/privacy.

5. Cookies and Tracking Technologies

Our website uses cookies — small data files placed on your device — to improve your browsing experience and help us understand site usage. Cookies do not contain personally identifiable information on their own.

We use the following types of cookies:

• Functional Cookies: Enable core website functionality, such as remembering preferences and navigation state.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are set by third parties and operate under their respective privacy policies.
• Session Cookies: Temporary cookies that expire when you close your browser.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality. Most browsers allow you to refuse cookies or delete them after they have been placed on your device.

6. Your Rights and Choices

You have the following rights with respect to information we collect through this website:

• Access and Correction: You may request a description of the personal information we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request that we delete personal information we have collected from you through this website, subject to any legal retention obligations.
• Opt-Out of Marketing Communications: You may opt out of receiving promotional emails or text messages from us at any time by replying STOP to a text, clicking the unsubscribe link in any email, or contacting us directly. Note that transactional communications (such as appointment confirmations) are not subject to opt-out.
• Analytics Opt-Out: You may opt out of Google Analytics data collection by using the browser add-on at tools.google.com/dlpage/gaoptout.

To exercise any of these rights, contact us using the information in Section 9 below.

7. Nevada Consumer Privacy Rights (SB 220)

Under Nevada Senate Bill 220, Nevada residents have the right to opt out of the sale of their personal information collected online. We do not sell personal information collected through this website to any third party. However, if you wish to submit a verified opt-out request or have questions about this right, you may contact us at:

‍Email: info@westsidedentalstudionv.com
Phone: (775) 686-6029
Mail: 620 Humboldt Street, Reno, NV 89509

We will respond to verified requests within 60 days as required by Nevada law.

8. HIPAA and Protected Health Information

Westside Dental Studio is a HIPAA-covered entity. Protected health information (PHI) collected in connection with your dental care — including your treatment records, payment information, and health history — is governed by HIPAA and our Notice of Privacy Practices, not by this website Privacy Policy.

As noted in Section 1, our website contact form and online booking tools are not HIPAA-secure channels. Any health-related information you voluntarily submit through these channels will be handled with care and not disclosed beyond what is necessary to respond to your inquiry — however, we cannot guarantee the same security protections as HIPAA-compliant communication systems. For secure, confidential communication regarding your care, please contact our office directly by phone.

A copy of our full Notice of Privacy Practices is available at our office or upon request.

9. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect information collected through this website from unauthorized access, use, or disclosure. These measures include HTTPS encryption for data in transit and access controls on systems that store contact information.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

10. Links to Other Websites

Our website may contain links to third-party websites (such as insurance providers, dental health resources, or social media platforms). We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit after leaving westsidedentalstudionv.com.

11. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children through this site. If you believe a child under 13 has submitted information to us, please contact us and we will promptly delete it.

12. Changes to This Privacy Policy

We review and update this Privacy Policy at least annually, and whenever our data practices change in a material way. The Effective Date at the top of this document reflects the most recent version. We will post updates on this page and, where appropriate, notify you by email or a notice on our website. Continued use of our website after a policy update constitutes acceptance of the revised terms.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

‍Westside Dental Studio
Privacy Officer
620 Humboldt Street, Reno, NV 89509
Phone: (775) 686-6029
Fax: (775) 686-6057
Email: info@westsidedentalstudionv.com